If you don't see any images or colors, or your email signature has lost it's formatting when you compose a new message, it's most likely that you have your compose settings are set to plain text. When I compose an email message, it's composing in plain text Now copy and re-paste in your email signature, using only Ctrl A, Ctrl C and Ctrl V. You may not be able to see it, the only way to ensure you have deleted it all it to double click around inside the box and delete anything you find. You should not be able to move the cursor anywhere, it should remain in the top left corner. Make sure that your cursor is at the top left of the signature box and you cannot select anything inside the box. Delete all of the email signature from the signature settings box by selecting it all (Ctrl A) then hit Delete. If you do not delete everything before you paste your signature in, it will not work correctly. You need to make sure you delete everything from the signature box before you paste the signature in. Second check - has the user deleted all prior HTML/ characters/text from the signature settings box before pasting?
If the user uses their mouse to select the code, they may not select all of the HTML for the signature to work correctly, which will cause the signature to look different when pasted in.
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To ensure that all of the code from the signature is copied, the user needs to use Ctrl A to select the signature when open in the browser or full screen preview and Ctrl C to copy it. My email signature does not look right when I paste it into eM Client First check - has the user selected all of the HTML?Ī majority of the time when this happens, the user installing the signature has not copied all of the relevant code before pasting it into eM Client. If you have tried all of our installation methods for eM Client and you run into any issues, please read through this troubleshooting guide before contacting Support for further help.
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